News Investigators/ Air Peace has announced the launch of Customer Experience Representative (CXR) initiative across its domestic network to boost service delivery through personalised and human-centered engagement.
The launch was announced in a statement by the airline’s spokesperson, Efe Osifo-Whiskey, on Monday in Lagos.
According to him, CXR are specially-trained individuals who will serve as dedicated travel chaperones for select passengers – business class and loyalty programme members across all domestic stations.
Mr Osifo-Whiskey said that the representatives would be committed to providing hands-on personalised assistance from the moment of booking to the final destination.
According to him, the representatives will initiate personal courtesy calls to introduce themselves, and guide passengers on travel procedures before flight departures.
He said that they would also receive and support passengers in navigating the check-in and boarding processes at airports.
He added that the representatives would proactively communicate updates or changes to passengers’ itineraries, attend to their concerns, and escalate matters when necessary to resolve issues swiftly.
“The new service complements a growing suite of travel support innovations introduced by the airline over the past few years.
“From flexible payment options to robust travel insurance packages and hospitality and mobility partnerships that ease door-to-door connections.”
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